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Singapore Courtesy Impresses Of all the countries I have visited so far, 15 in all - in Europe, North America, Canada, Africa, China, besides the different cities in my country of birth, India, Singapore has impressed me the most for specific reasons. Its orderliness, discipline, promptness of service, air quality, honesty, kindness, fairness, clean environment and above all, a "customer is always right” attitude. Here I quote just 3 examples to prove my case. Once, I could not make use of a free taxi service offered by Singapore Airlines. The information desk advised me to travel of my own and claim a refund instead, which I did in a haste with the help of a flight attendant before disembarking the plane in Chennai, India. Within two weeks, I had a check mailed to my home address in Kerala, India! I bought a 22 karat gold necklace from a duty free shop and hurried to my hotel. My wife wasn't happy about the design/fashion when she saw it. I called the manager in the duty free shop to return the necklace. She volunteered to meet us in the hotel to pass us the refund. Unfortunately, we were about to make our way to the airport to take our flight home. Instead, she promised to wait for us at the airport. She waited for us at one of the duty-free shops in the airport and, with a smile, refunded the whole amount I had paid her, in U.S dollars and Singapore Dollars! While on a guided tour around the city, the tour guide stole the hearts of everyone by extending his courteous help to a frail looking old lady. At the end of the tour, he guided her to a connecting taxi and left specific instructions with the driver! Courtesy doesn't cost anything, but adds a lot of credit. All the above experiences, and many more which I saw in a short span of two days, indicate that the good culture of Singapore could be contagious. Our stay in Singapore has left indelible impressions in our minds and certainly the same happens in the minds of the millions of people who visit Singapore. Their example could change the attitude of people the world over - slowly but steadily. Small in size but mighty in action. Keep it up Singapura!!! |
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